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Shipping and Returns

Shipping, returns and withdrawal

Updated on October 20, 2026

Seller: NUM HOUSE LAB, S.L. (mood. objects & rooms) · NIF B24878050 · hola@moodobjects.com · +34 688 63 99 98

Showroom, warehouse and returns address: Polígono Industrial, Calle G, Nave 1, 31591 Corella (Navarre, Spain). Showroom by appointment.

1. Where we ship

Peninsular Spain, Balearic Islands, mainland Portugal and the European countries that appear in the cart at checkout. We do not ship to the Canary Islands, Ceuta, Melilla, the Azores or Madeira.

2. Shipping costs

The cost of shipping depends on the type of product and the destination. There are two rates: one for furniture and one for other products. The exact amount appears in the cart before payment. All prices include VAT.

Furniture (sofas, armchairs, lounge chairs, chairs, stools, ottomans, benches, tables, sideboards, consoles and shelving units)

The price depends on the order value (all pieces are added together).

Peninsular Spain and Portugal:

  • Up to €199: €9.95.
  • From €200 to €499: €14.95.
  • From €500 to €899: €19.95.
  • From €900 to €1,249: €24.95.
  • From €1,250: free shipping.

Balearic Islands and Europe Zone 1:

  • Up to €299: €19.95.
  • From €300 to €699: €29.95.
  • From €700 to €1,249: €39.95.
  • From €1,250: free shipping.

Europe Zone 2:

  • Up to €499: €39.95.
  • From €500 to €1,499: €59.95.
  • From €1,500: €79.95.
  • There is no free furniture shipping for Europe Zone 2.

Other products (vases, textiles, lighting, decor, home and others)

  • Peninsular Spain and Portugal: €6.95. Free from €100.
  • Balearic Islands: €9.95. Free from €100.
  • Europe Zone 1 (Germany, Austria, Belgium, Czech Republic, Denmark, Slovakia, Slovenia, France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland and Switzerland): €15.95. Free from €100.
  • Europe Zone 2 (Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Serbia and Sweden): €29.95. No free shipping.

If an order includes furniture and other products, the furniture rate is calculated based on the total order value and, if the order totals €100 or more, the other products ship for free (except for Europe Zone 2, where the two rates are added together). We do not ship to the Canary Islands, Ceuta, Melilla, the Azores or Madeira. In Switzerland, Norway and Serbia, import duties or taxes may apply, which are the responsibility of the recipient.

3. Delivery times

In-stock products (EXPRESS SHIPPING label): between 24 hours and 7 business days, depending on the destination. Orders placed Monday to Friday before 10:00 AM start counting that same day; others, on the next business day.

Made-to-order products: 2 to 3 weeks from order confirmation, as indicated on each product page. This is the timeline you accept when purchasing.

If no timeline is indicated, we deliver within a maximum of 30 calendar days from order confirmation.

If your order includes products with different timelines, we may ship them separately at no extra cost. We send you an email with tracking information when each shipment leaves.

4. Furniture and bulky items

These are delivered at street level (door-to-door). The service does not include taking items up to a floor, unpacking or assembly. We will call you to agree on the day. Before purchasing, verify that the piece fits through the entrance, elevator and stairs: if it cannot be delivered through an access route you did not disclose, the second attempt will incur a cost. In some cities in Spain, Portugal and France, we offer installation: ask us for a quote.

5. If you are not present or the address is incorrect

You must be available to receive the order. If delivery is not possible, we return it to our warehouse and notify you: re-shipment has a cost that you pay before we send it again. If we do not receive a response within 3 months, we will cancel the order and refund you what you paid, deducting the transport costs we have incurred.

6. Receipt and damages

Inspect the package upon receipt. If you see damage, note it on the carrier's delivery slip and write to us as soon as possible (we recommend doing so within 48 hours) with photos of the packaging with the label visible and of the product. This does not limit your legal rights.

7. Delays

We will notify you if we anticipate a delay. If you do not receive your order by the indicated date (or, if no date was specified, within 30 days), you may grant us an additional reasonable period in writing. If we fail to comply, you may cancel the order and we will refund you everything paid within a maximum of 14 calendar days.

8. Right of withdrawal

You have 14 calendar days from the time you receive the order (or the last piece, if it arrives separately) to withdraw from the contract without giving a reason. It is sufficient to send us your decision within the deadline in any of these ways: from the "Withdraw from contract" page, by writing to hola@moodobjects.com or using the model form found at the end of this page.

There is no right of withdrawal for products made to measure or clearly customized according to your instructions (dimensions, fabrics or finishes outside the catalog), nor for sealed items that cannot be returned for hygiene reasons once opened, nor for those that deteriorate rapidly (fresh plants and flowers). We indicate this on the product page before you purchase. Made-to-order products from the standard catalog do allow for withdrawal.

9. How to return

1) Notify us of your decision. You will receive an acknowledgment by email.

2) We will provide the return address and method within a maximum of 48 business hours.

3) Return the product no later than 14 calendar days after notifying us of your decision.

4) Return shipping costs are at your expense. For furniture and bulky items, the estimated collection cost is up to €300 in the peninsula; we will confirm the exact amount in writing before collection.

5) You are liable for any diminished value of the product if you have handled it more than is necessary to verify its nature and functionality, as you would do in a store.

We do not offer exchanges: return the product and place a new order.

10. Refund

We will refund you everything paid, including standard shipping costs, using the same payment method, within a maximum of 14 calendar days from the date you notify us of your decision. We may withhold the refund until we receive the product or proof of its return. If you chose a shipping method more expensive than the standard one, we will not refund the additional cost.

11. Legal warranty

All products have a 3-year legal warranty for lack of conformity (arts. 114 et seq. of Royal Legislative Decree 1/2007). If something is not in conformity, write to us with your order number and photos: we will repair or replace the product at no cost to you, and if that is not possible, we will apply a price reduction or a refund. The manufacturer's warranty, if any, is additional.

12. Contact and complaints

hola@moodobjects.com · +34 688 63 99 98. Official complaint forms are available: request them by email or in the showroom. You may also contact the consumer services of your autonomous community.

Model withdrawal form

Attn: NUM HOUSE LAB, S.L., Polígono Industrial, Calle G, Nave 1, 31591 Corella (Navarre), hola@moodobjects.com: I hereby notify you that I withdraw from my contract of sale for the following good: [product]. Ordered on / received on [date]. Consumer name and address: [ ]. Signature (only if submitted on paper): [ ]. Date: [ ].