Terms of service

GENERAL TERMS OF SALE

Updated 16 October 2026

1. Who we are

This website is owned by NUM HOUSE LAB, S.L. (trading as «mood. objects & rooms»), tax ID (NIF) B24878050, registered office at Calle de Bárbara de Braganza, 9, 28004 Madrid (Spain), registered in the Madrid Companies Register, sheet M-870551. Email: hola@moodobjects.com. Phone and WhatsApp: +34 688 63 99 98.

2. Scope

These terms govern purchases made by consumers on moodobjects.com. Professional purchases (Professional Programme) are governed by the terms we agree in writing with each professional customer. By placing an order you accept these terms.

3. How to buy

Choose your products, add them to the cart, enter your details and delivery address, choose a payment method and confirm the order. We send you a confirmation email with a summary. The contract is concluded in Spanish at the moment we confirm your order, and we keep a copy.

4. Prices

Prices are in euros and include VAT. Shipping costs are shown before payment. When a crossed-out amount appears next to the price, that amount is the brand's recommended retail price (brand RRP), not a previous mood. price; the label shows the difference from that RRP. If a price is incorrect due to an obvious error, we will let you know and you may cancel the order at no cost.

5. Payment

We accept cards (Visa, Mastercard, American Express, Maestro and UnionPay), Apple Pay, Google Pay, Shop Pay, Bizum and PayPal, as well as the local payment methods shown at checkout depending on your country (for example, Bancontact, BLIK or MobilePay). Payment is taken when the order is confirmed. Payment details are processed directly by the payment gateway; we do not store them.

6. Availability and lead times

Each product page states whether the product is in stock or made to order and its delivery time. If no delivery time is stated, we deliver within 30 calendar days of order confirmation at the latest. If we miss the deadline, you may grant us a reasonable additional period and, if we miss that too, terminate the contract and receive a refund of the amount paid within 14 calendar days at the latest. If a product becomes unavailable after your purchase, we will let you know and refund the amount paid without delay.

7. Shipping and delivery

Zones, rates, delivery times and procedures are set out in our Shipping Policy. Check the parcel on receipt and, if you see any damage, note it on the carrier's delivery note and let us know as soon as possible, preferably within 48 hours and with photos. The risk of loss or damage to the products remains with us until you, or the person you designate, receive the order. This notice does not limit your rights.

8. Right of withdrawal

8.1 You have the right to withdraw from this contract within 14 calendar days without giving any reason, counting from the day you, or a third party designated by you other than the carrier, receive the product; if the order includes several products delivered separately, from receipt of the last one.

8.2 To exercise it, inform us of your decision by an unequivocal statement: through the «Right of Withdrawal» page on our website, by email to hola@moodobjects.com or using the model form on our Shipping & Returns page. It is enough to send your communication before the period expires.

8.3 If you withdraw, we will refund everything you paid, including standard delivery costs, using the same payment method, within 14 calendar days of receiving your decision. We may withhold the refund until we receive the product or until you provide evidence of having sent it back. We do not refund the extra cost of a delivery method more expensive than standard delivery.

8.4 Return the product without undue delay and no later than 14 calendar days after informing us of your decision. You bear the direct cost of returning the goods; for furniture and bulky items, we state the estimated cost on our Shipping & Returns page and confirm the exact amount before collection. You are liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

8.5 There is no right of withdrawal in the cases listed in article 103 of Spanish Royal Legislative Decree 1/2007 that apply to our catalogue, in particular products made to your specifications or clearly personalised (dimensions, fabrics or finishes outside the catalogue), sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, and goods that are liable to deteriorate or expire rapidly (fresh plants and flowers). We state this on the product page before you buy and in the order confirmation.

9. Guarantee

All products carry the 3-year legal guarantee for lack of conformity (articles 114 et seq. of Spanish Royal Legislative Decree 1/2007). Write to us with your order number and photos and we will arrange repair or replacement at no cost to you and, if neither is possible, a price reduction or termination of the contract. The manufacturer's commercial guarantee, if any, is additional.

10. Customer service and complaints

You can contact us at hola@moodobjects.com or on +34 688 63 99 98 on working days. Official complaint forms are available: request them by email or at our showroom. You may also contact the consumer affairs services of your region.

11. Personal data

We process your data in accordance with our Privacy Policy.

12. Applicable law and jurisdiction

These terms are governed by Spanish law. Any dispute will be heard by the courts that have jurisdiction under consumer protection law. If you are not satisfied with our response, you may also contact the consumer affairs services of your region.