Shipping policy
Shipping, returns and withdrawal
Updated 20 October 2026
Seller: NUM HOUSE LAB, S.L. (mood. objects & rooms) · Tax ID B24878050 · hola@moodobjects.com · +34 688 63 99 98
Showroom, warehouse and returns address: Madrid, Spain. Showroom by appointment.
1. Where we ship
Mainland Spain, the Balearic Islands, mainland Portugal and the European countries shown in the cart at checkout. We do not ship to the Canary Islands, Ceuta, Melilla, the Azores or Madeira.
2. Shipping costs
The shipping price depends on the type of product and the destination. There are two rates: one for furniture and one for all other products. The exact amount appears in the cart before payment. All prices include VAT.
A) Furniture (sofas, lounge chairs, armchairs, chairs, stools, poufs, benches, tables, sideboards, consoles and shelving)
The price depends on the order amount (all pieces are added together) and the destination.
Mainland Spain and Portugal:
· Up to €199: €9.95.
· €200 to €499: €14.95.
· €500 to €899: €19.95.
· €900 to €1,249: €24.95.
· From €1,250: free shipping.
Balearic Islands and Europe Zone 1:
· Up to €299: €19.95.
· €300 to €699: €29.95.
· €700 to €1,249: €39.95.
· From €1,250: free shipping.
Europe Zone 2:
· Up to €499: €39.95.
· €500 to €1,499: €59.95.
· From €1,500: €79.95.
· There is no free furniture shipping to Europe Zone 2.
B) All other products (vases, textiles, lighting, decor, home and others)
· Mainland Spain and Portugal: €6.95. Free from €100.
· Balearic Islands: €9.95. Free from €100.
· Europe Zone 1 (Germany, Austria, Belgium, Czech Republic, Denmark, Slovakia, Slovenia, France, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Poland and Switzerland): €15.95. Free from €100.
· Europe Zone 2 (Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Serbia and Sweden): €29.95. No free shipping.
If an order includes furniture and other products, the furniture band is calculated on the total order amount and, if the order totals €100 or more, the other products travel free (except to Europe Zone 2, where both rates are added). We do not ship to the Canary Islands, Ceuta, Melilla, the Azores or Madeira. In Switzerland, Norway and Serbia, customs duties or import taxes may apply and are payable by the recipient.
3. Delivery times
In-stock products (EXPRESS SHIPPING badge): between 24 hours and 7 working days, depending on the destination. Orders placed Monday to Friday before 10:00 count from that same day; all others from the next working day.
Made-to-order products: 2 to 3 weeks from order confirmation, as stated on each product page. If no delivery time is stated, we deliver within 30 calendar days of order confirmation at the latest.
If your order includes products with different lead times, we may ship them separately at no extra cost. We email you the tracking details when each shipment leaves.
4. Furniture and bulky items
They are delivered to street level (door to door). The service does not include carrying upstairs, unpacking or assembly. We will contact you to arrange the delivery day.
Before buying, check that the piece will fit through your entrance, lift and stairs: if it cannot be delivered because of an access issue you did not tell us about, the second attempt is charged. In some cities in Spain, Portugal and France we offer installation: ask us for a quote.
5. If you are not in or the address is incorrect
You must be available to receive the order. If it cannot be delivered, we return it to our warehouse and let you know: redelivery has a cost that you pay before it is sent again. If we receive no reply within 3 months, we cancel the order and refund what you paid, minus the transport costs we have incurred.
6. Receipt and damage
Check the parcel on receipt. If you see any damage, note it on the carrier's delivery note and write to us as soon as possible (we recommend within 48 hours) with photos of the packaging, with the label visible, and of the product. This does not limit your legal rights.
7. Delays
We will let you know if we expect a delay. If you do not receive the order by the date stated (or, without a date, within 30 days), you may grant us a reasonable additional period in writing; if we do not meet it, you may cancel the order and we will refund everything you paid within 14 calendar days at the latest.
8. Right of withdrawal
You have 14 calendar days from receipt of your order (or of the last item, if it arrives separately) to withdraw from the contract without giving any reason. It is enough to send us your decision within the period in any of these ways: through the «Right of Withdrawal» page, by writing to hola@moodobjects.com or with the model form at the end of this page.
There is no right of withdrawal for made-to-measure or clearly personalised products made to your instructions (dimensions, fabrics or finishes outside the catalogue), for sealed products that cannot be returned once opened for hygiene reasons, or for products that deteriorate rapidly (fresh plants and flowers). We state this on the product page before you buy. Made-to-order products from the standard catalogue can be withdrawn from.
9. How to return
1) Tell us your decision. You will receive an acknowledgement by email.
2) We will give you the return address and method within 48 working hours at the latest.
3) Return the product no later than 14 calendar days after telling us your decision.
4) Return costs are borne by you. For furniture and bulky items, the estimated collection cost is up to €300 within mainland Spain; we will confirm the exact amount in writing before collection.
5) You are liable for any loss of value if you have handled the product beyond what is necessary to see what it is like and how it works, as you would in a shop.
We do not offer exchanges: return the product and place a new order.
10. Refund
We refund everything you paid, including standard delivery costs, using the same payment method, within 14 calendar days of receiving your decision. We may wait until we receive the product or proof that it has been sent. If you chose a delivery method more expensive than standard delivery, we do not refund the extra cost.
11. Legal guarantee
All products carry a 3-year legal guarantee for lack of conformity (articles 114 et seq. of Spanish Royal Legislative Decree 1/2007). If something is not in conformity, write to us with your order number and photos: we will repair or replace the product at no cost to you and, if that is not possible, apply a price reduction or a refund. The manufacturer's guarantee, if any, is additional.
12. Contact and complaints
hola@moodobjects.com · +34 688 63 99 98. Official complaint forms are available: request them by email or at the showroom. You may also contact the consumer affairs services of your region.
Model withdrawal form
To NUM HOUSE LAB, S.L., Madrid, Spain, hola@moodobjects.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [product]. Ordered on / received on [date]. Name and address of consumer: [ ]. Signature (only if this form is submitted on paper): [ ]. Date: [ ].